For social workers, discharge teams and healthcare professionals
Professional Referrals
CQC-registered, responsive and straightforward to work with. We understand the pressures you are under and we do not add to them.
Who we work with
Professionals who need a reliable care partner.
We work with a range of professionals across health and social care. Our priority is always to make the referral process as simple as possible and to communicate clearly throughout.
Hospital discharge coordinators
We respond quickly to discharge referrals, often confirming care packages the same day the referral is received. We work with families and ward teams to make sure the transition home is as smooth as possible.
Social workers and care managers
We are experienced with local authority funded placements as well as private arrangements. We complete documentation promptly and communicate any changes in a person's needs without delay.
Community nurses and GPs
Where care overlaps with nursing or clinical needs, we coordinate carefully with community health teams to avoid duplication and make sure the care plan is coherent.
Occupational therapists
We implement OT recommendations within care plans and flag any concerns about the home environment or the person's ability to use equipment safely.
Contact Zoe directly
For professional referrals, the best route is always to speak directly with Zoe Rafferty, our Registered Manager. She is the person responsible for assessing and accepting referrals.
Your gut feeling matters. Pick what sounds closest.
How urgent is this?
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Things sound manageable right now.
Based on your answers, there's no urgent need for professional care at the moment. That can change, and knowing what's available before you need it is always a good idea. We're happy to have an informal chat at no cost or obligation, just to make sure you know your options.
Leave your details and we will reach out. No pressure, no obligation.
Thank you. We'll be in touch.
This is a guide, not a clinical assessment. A free home visit from our team will give you a much clearer picture.
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A little regular help could make a real difference.
It sounds like things are mostly manageable but starting to feel harder. Companionship visits, help with meals, or a regular check-in are often all it takes to keep someone independent and safe at home.
Leave your details and we will reach out. No pressure, no obligation.
Thank you. We'll be in touch.
This is a guide, not a clinical assessment. A free home visit from our team will give you a much clearer picture.
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Daily support sounds like the right level.
Based on what you've told us, regular visits for personal care and daily routine would likely make the biggest difference. We can arrange a free assessment to talk through exactly what that would look like.
Leave your details and we will reach out. No pressure, no obligation.
Thank you. We'll be in touch.
This is a guide, not a clinical assessment. A free home visit from our team will give you a much clearer picture.
✓
This sounds like it needs specialist support.
The concerns you've described, whether that's dementia, a complex health condition, or high-level needs, are exactly what our specialist care team is trained for. We'd like to talk through the situation properly.
Leave your details and we will reach out. No pressure, no obligation.
Thank you. We'll be in touch.
This is a guide, not a clinical assessment. A free home visit from our team will give you a much clearer picture.
!
This needs attention now.
If someone is coming home from hospital, or care is needed in the next few days, call us directly. We can often start within 24–48 hours. Don't wait for a form. Call the number below.
Leave your details and we will call you as soon as possible.
Thank you. We'll be in touch.
This is a guide, not a clinical assessment. A free home visit from our team will give you a much clearer picture.
✓
You're doing a lot. Let us help.
Family carers often wait too long before asking for support. Whether it's a few hours a week to give you a break, or a more structured arrangement, we can talk through what would actually help you and the person you're caring for.
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